FAQ

What is your service area?

We service dental professionals within Canada. Our local delivery area is in the GTA but, with next-day courier service, we can service across the country - and shipping fees are on us!

We stand behind our work and will always strive to provide the best restoration the first time. In the event that you or your patient is not satisfied or if breakage or failure results, we will repair or replace under the following  warranty;

• Crowns and Bridges: we provide replacement and repairs within 1 year of the invoice date.

• Dentures: we provide replacements and repairs within 1 year of the invoice date. Denture repairs are guaranteed for 2 months from the invoice date unless otherwise noted (repair of compromised dentures or partials may only be a temporary solution if continued breakage is inevitable)

• Nightguards/Appliances: we provide replacements or repairs within 3 months of the invoice date. This applies to breakage or failure but not wear and tear (for example weakness due to grinding)

Repairs and replacements are honoured only if problems arise under normal usage conditions and this guarantee does not apply to incoming cases that do not meet predetermined standards (you will be notified in such cases). Moreover, all restorations must be returned before they will be replaced. Implant and attachment components are covered under the manufacturer’s warranty.

We base our pricing on what it costs to maintain the standard of quality that your patient deserves. We do not compare our fees to other labs but rather, base ours on what it costs us to make the product that we stand behind - this includes the cost of our skilled staff, high quality material and state-of-the-art equipment. Some labs may charge less and others charge more - but almost all labs (Progenic included) are charging fees well below our association's current fee guide... in fact, even the 2007 fee guide.

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We accept;

• Visa, Mastercard and Amex

• cash or cheque

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Statements are mailed in the first week of the month and payment is due by the end of the following month. Interest is charge at 1.5% on all accounts over 60 days past due. Service holds are enforced on balances 90+days past due. 

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For your convenience, we also offer automatic payment options on the 15th and the last of each month.

Yes we do! In most cases, dentures can be repaired same day. If we receive the case by 11am it can usually be delivered by 5pm. When this is not possible we will let you know upon receiving of the case. either way, we will get it back to you asap! Factors that affect the time include; extent of work required, availability of matching teeth and number of repairs already in queue.

While we can usually accommodate short notice custom appointments, we recommend that you call to confirm technician availability prior to sending your patient to us. Not only would we not want to send them away if a technician is unavailable, but we also want your patient's teeth to have had time to rehydrate after the prep - this will ensure the best shade match outcome.